Returns & Exchanges
At Buchan, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn items with original tags still attached into their original packaging to ensure they are protected during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing